SHIPPING & RETURNS
How long does it take to ship to my country?
When we receive your order, our watchmaker does a final inspection of the watch as well as a final calibration and time test. This process usually lasts 2 to 3 days, then we proceed to ship the watch to you.
We use the best available international door-to-door service courier to reach your destination. Once your watch leaves our workshop in Hong Kong, estimated transit times are:
4 to 6 days to the US, Canada, and Europe.
4 to 6 days to Middle East.
3 to 4 days to Japan and South-East Asia.
Some countries do a customs inspection and you may need to pay some duties.
If you have any doubts about shipping to your country, don't hesitate to contact us.
Can I return my watch if I don't like it?
As long as your watch doesn't have visible cues of having been worn you can return it within 15 days of receiving it for a full refund.
More about our refund policy here.
What is the warranty on my watch?
CRYPTOMATIC watches are protected by an International Limited Lifetime Warranty from the date of purchase against manufacturing defects. Please visit this section for more information.